Should you fail to meet in time for our scheduled departure for any reason, you will not receive a refund of your tour costs. The vessel departure will not be delayed due to your late arrival. This includes factors beyond your control including medical problems, airline delays, bad weather, etc.
No refund or compensation will be given for any unused equipment or prepaid/pre‐booked courses or guides in the event you are unable to complete the entire tour.
Trip Specific Cancellation fees
Day Trips or Overnight Trips
Cancelled more than 48 hours before course/trip commencement date: Full Refund.
Cancelled within 48 hours of course/trip commencement: No Refund.
Open Water Courses
Failed Swim Test: Refund of Course fee less 25%.
Failed Dive Medical: Refund of Course fee less 25%.
Drop Out by 4pm on the 1st Day: Refund of Course fee less 25%, less $85.
Drop Out by 3pm on the 2nd Day: Refund of Course fee less 25%, less $170.
Drop Out after 3pm on the 2nd Day: No Refund.
Deposits are non‐refundable.
Cancelled more than 30 days before course commencement date: Refund of Course fee less 25%.
Cancelled within 30 days of course commencement: No Refund.
Trip Itinerary changes
We will endeavor to adhere to the advertised itinerary, but reserve the right to alter the itinerary or cut short the tour in the event of medical emergency, inclement weather conditions, or for reasons involving passenger, crew or vessel safety, at the sole discretion of the Master of the Vessel.
A severe storm or named cyclone in the region may delay our departure or require the trip to be cut short or cancelled. If travelling in the cyclone season (December to April) we advise the purchase of (well prior the due Travel Date), insurance that covers force majeure events.
In the event that the advertised itinerary is altered or the tour is cut short in accordance with clauses above:
a) We will not be liable to provide a refund for your booking, or the unused portion of your booking;
b) We do not accept any liability whatsoever for any loss or out of pocket costs, howsoever caused (whether direct or indirect), as a result of the cancellation or change to the itinerary.
In the event of a mechanical breakdown, you accept that we will only be obliged to refund fees on a pro rata basis, and will not be responsible for alternative accommodation or tours, nor will we be liable for any other direct or indirect loss, expense, inconvenience, or disappointment.
Cairns Dive Centre reserves the right to change vessel, dive locations and price without notice. All trips are subject to force majeure.
Some medical conditions may preclude a person from diving please check the medical conditions on our website here for further details.
Please note that any medicals required should be completed well before the day of departure. If in any doubt please contact the 24 hour medical centre prior to trip departure.
Upon arriving at our vessel, and before commencing any dive activities, we will require all customers to complete our liability forms. All information provided must be strictly accurate.
If during the tour it becomes apparent that a form has been incorrectly, by omission or false statement, we reserve the right to prevent any customer from undertaking any scuba diving / snorkeling activities while on board our vessel. Any decision made in this regard will be at the absolute discretion of the Dive Supervisor aboard the vessel.
We strongly recommend that all customers purchase a Comprehensive Travel Insurance Policy that covers them for personal injury and the events, including but not limited to, your cancellation for any reason, and the cancellation or alteration to the scheduled itinerary for reasons involving weather or passenger, crew or vessel safety.
We strongly recommend that all customers also purchase Evacuation and Medical cover for scuba diving. Scuba diving and In‐water activities are not covered by all Travel Insurance Policies. It is important to note that in the event a customer requires medical emergency services; the evacuation, medical, and vessel relocation expenses are at the financial responsibility of the customer.
Divers Alert Network (DAN) www.diversalertnetwork.org offer comprehensive insurance packages specifically for scuba divers. In particular, Dive Assure offer a liveaboard Rider (insurance) which includes coverage specific to liveaboard trips such as flight cancellations or delays resulting in missed liveaboard departures, vessel mechanical failures, medical inability to dive, inclement weather and other incidents.
We require all Certified Divers to present a valid Certification Card. Failure to show a Certification Card may result in the customer not being able to dive on the tour.
Our tours are subject to the risks and perils of scuba diving in changeable conditions in an open water environment. We reserve the right, for our customer’s safety and/ or the safety of our crew or other scuba divers, to prevent any customer’s participation in scuba diving if they are deemed physically or medically unfit to do so or in our sole discretion.
No refund is offered if you should be unable to complete all offered dives.
You must not participate in scuba diving or snorkeling whilst under the influence of alcohol or any drugs. We shall have no liability to any customer should they participate in diving or snorkeling whilst under the influence of alcohol or any drugs.
If any equipment or property belonging to us is damaged or lost we reserve the right to charge the customer responsible to make good the damage or loss.
To participate in scuba diving / snorkeling all Customers are required to agree to, and sign, our Liability forms relevant to the activity they will be undertaking.
English is the language spoken on board our tours
We have staff than can communicate in various languages, please contact us is you have specific requirements.
We in no way guarantee any spoken language other than English, unless otherwise pre‐arranged agreement has been made with us.
Overnight Trips: Anyone under the age of 18 must be accompanied by a Parent or Guardian.
Day Trips & Dive Centre: Anyone under the age of 16 must be accompanied by a Parent or Guardian.
Babies or toddlers can not join any of our trips due to safety reasons.
The laws of Queensland apply in relation to these Terms and Conditions and our business.
It is a fundamental condition of this contract between you, and/or your client and us, that to the extent permitted by law, we (including our directors, employees, agents and independent contractors) are discharged and indemnified by you /or your client (including by your /or your clients executor(s), administrator(s) and dependent(s)) from any liability for any loss, damage, death or injury whatsoever arising out of, or incidental to, this diving trip and other services provided by us, whether or not such damage or personal injury is caused or contributed to by us.
You/or your client acknowledge and agree that:
o They will be participating in activities, which are undertaken for the purposes of recreation and involve a
significant degree of physical exertion and/or physical risk;
o They are aware of the risks of injury associated with your participation in this diving trip and agree to voluntarily
assume such risk; and
o The use of any equipment hired or loaned by us is entirely at their own risk.
o Notwithstanding the above, we reserve the right to rely upon any limitation of liability and/or defence available
under any applicable law(s) and/or international convention(s) for any claim made by you or your client against us.